On 2024/8/15, Chuangyuecheng Enterprise successfully passed the three-year re-evaluation of its ISO9001:2015 quality management system, demonstrating that our quality management standards continue to meet international requirements.
This re-certification was conducted by SGS, a globally recognized certification body. The audit covered the entire lifecycle of hydraulic system design, manufacturing, sales, and service. The audit team highly commended the company for the following aspects:
I. Quality Culture Development
The company upholds a "Quality First, Customer Supreme" quality policy. All employees participate in quality management to foster a culture of continuous improvement.
2. Process Control Capability
Rigorous quality control is implemented throughout the entire process—from raw material procurement, manufacturing and assembly, to final inspection. The first-pass acceptance rate of our products reaches 98.5%.
3. Customer Satisfaction
Establish a comprehensive customer service system with customer satisfaction consistently above 95% for three consecutive years and an on-time complaint resolution rate of 100%.
Chuangyuecheng Enterprise will leverage this re-evaluation as an opportunity to further enhance its quality management and deliver even higher-quality products and services to our customers.